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Frequently asked Questions about Direct Debit

Friends Memberships FAQ - Direct Debit 

What are the benefits of paying by Direct Debit?

  • Never forget your renewal – your membership will renew automatically every year.

Is it safe?

  • Yes, your bank details will be held securely in accordance with the latest data protection standards.

What if I don’t know my bank’s full postal address?

  • Your bank’s sort code, the account number and account name are all the information we need to set up a Direct Debit.

What if an error is made?

  • The Direct Debit Guarantee (see below) protects you if an error is made.
  • In the unlikely event of an error, you are entitled to a refund; just ask your bank or building society.
  • If an error is made in the payment of your Direct Debit, by Dulwich Picture Gallery Friends, or your bank or building society, you are entitled to a full refund for the amount paid from your bank or building society. 
  • If you receive a refund you are not entitled to, you must pay it back when the Dulwich Picture Gallery Friends ask you to. 

How will I know when my account will be debited?

  • We will contact you at least 10 working days before the payment date to tell you when and how much is to be debited from your account.

How can I cancel my Direct Debit?

  • You can cancel your Direct Debit at any time by contacting the Friends Membership office or by contacting your bank or building society; you may also be able to do it using online banking. If you decide to cancel your Friends membership, just contact the Friends Membership office before your membership expires.

What if I change my bank account?

  • If you use the Current Account Switch Service, your Direct Debit will be transferred to your new account automatically without you having to do anything.

The Direct Debit Guarantee

  • This guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit Dulwich Picture Gallery Friends will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Dulwich Picture Gallery Friends to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by Dulwich Picture Gallery Friends or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when Dulwich Picture Gallery Friends ask you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required.  Please also notify us.

If you have any queries please contact friends@dulwichpicturegallery.org.uk or phone 020 8299 8751