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Coronavirus FAQs

We can’t wait to welcome you back to our gardens, shop and café from Saturday 4 July and are incredibly grateful for the continued support from all our Friends, visitors and local community. Below you will find answers to commonly asked questions ahead of your visit as well as useful links.

Visiting the Gardens

What can I do during my visit?

We are fortunate to be surrounded by three acres of green space and our gardens offer the opportunity to explore the exterior of Sir John Soane’s iconic building, our Walking the dog sculpture by Peter Randall-Page, and our majestic trees. We are also lucky to be nestled in a very green corner of South London so why not make the most of your visit and explore the various parks nearby.
Our café and shop will also be operating in pop-up style with social distancing measures in place so please take the opportunity on your visit to pick up a unique gift or delicious treat. Every pound you spend will be directly supporting the Gallery during a challenging time and we are incredibly grateful for any help you can offer.


Are there any changes to opening times or access?

The gardens, shop and café will be open as per our standard hours of Tuesday – Sunday, 10am–5pm and are wheelchair accessible. You can access the gardens via the entrance on College Road, or via the pedestrian gate on Gallery Road. Please note there will be no access from the main Gallery Road gate. Find out more on our opening times and getting here pages.

What social distancing measures are in place?

We are taking great care to ensure we can re-open our gardens, café and shop safely. The shop and the café will both be operating as a pop-up kiosk service, so that visitors do not need to go inside the building. Staff will be observing strict hygiene guidelines and we ask all visitors to enjoy our gardens responsibly and observe social distancing.

What changes have you made to the café?

The café is only available for takeaway and is serving a selection of delicious sandwiches, cakes, hot and cold drinks, wines and beers. You are welcome to enjoy food and drink from the café at one of our outdoor tables in the gardens or off-site. The café is only accepting card payments at the moment. We ask that all visitors take their rubbish with them when they leave.

Can I bring my own food for a picnic?

You are welcome to bring your own picnic. Please be respectful to other visitors and take your rubbish home with you.

What changes have you made to the shop?

We are so pleased to have our shop back up and running. For now it will be operating from the glass cloister area with a range of books, accessories, homeware and much more, including our vibrant British Surrealism range. Our shop assistant will be on hand to assist you if you’d like to browse products, but we recommend browsing online in advance if you can. You can also use our new click and collect service to buy online and pick up from the shop in person (delivery times for online purchases may be slightly longer than usual). Please note that for health and safety reasons, contactless payment will be in place until further notice.

Can I use my online shop voucher in person?

Online shop vouchers can only be used online, but you can use our new click and collect service to pick it up from the Gallery. 

Are the toilets open?

Not at the moment. Our priority is to protect the safety of our staff and visitors, and our small toilets are not currently set up to meet the challenges of social distancing. We continue to follow official guidance and will be reviewing this over the coming weeks as we look into alternative options and make plans to reopen the site more fully in a safe way for everyone. Please use the facilities located in Dulwich Park, approx. five minutes’ walk.

Other FAQ

When will you reopen your indoor spaces?

We are as eager as our visitors to reopen but we want to do this in a way that is safe for everyone. We are exploring options to open the Gallery this autumn, but continue to closely monitor government advice. We are incredibly grateful for your understanding during what continues to be a challenging time. Opening our gardens is an important step on our return to normal and our staff are really looking forward to welcoming you back.

Is British Surrealism reopening?

We are really sorry, but due to current circumstances it hasn’t been possible to extend the run of British Surrealism. We will be making a virtual exhibition available online so that many more people can enjoy it, but in the meantime we have a range of free online resources to help you explore the exhibition remotely. This includes our online curator’s talk with David Boyd Haycock, our series of Behind the Curtain films, and our exhibition audioguideThe exhibition catalogue, as well as gifts inspired by works in the show, are available to purchase at our pop-up shop from 4 July and online from 2 July. We look forward to sharing news of our exciting future programme soon. Sign up to our emails to be the first to hear.  

How can I help/support the Gallery?

This is a critical time for the Gallery’s future, particularly as we do not receive regular government or local authority funding. We rely on the generosity of our visitors to support this vital asset for the community. Every pound you spend with us makes a difference, whether it’s to buy a coffee in our café , a gift from our amazing shop, a Friends membership, or a donation. Your help is vital and always welcome.

What has the Gallery been doing during lockdown?

Thanks to the dedication of our staff we have been keeping as much going behind the scenes as possible. We have been busy making sure our gardens are ready to welcome visitors back as well as exploring virtual ways to engage with our exhibitions and collection. We have also taken this time to carry out essential maintenance, ensuring the fabric of the building is ready to welcome visitors back when we do reopen our indoor spaces.

I booked a ticket to an event, is this still happening?

All scheduled events have been cancelled or postponed and all bookers have been refunded. To hear news on forthcoming events please sign up to our emails.

Can I enquire about hosting an event at Dulwich Picture Gallery?

Not currently. We can’t wait to re-open our beautiful spaces again and welcome enquiries for events taking place from autumn 2020 and beyond. In the meantime you can download our current brochures for more information below.
Download our Weddings brochure
Download our Event hire brochure

We hope this has helped you find the answer to your query. If not, you can email us at enquiries@dulwichpicturegallery.org.uk and we’ll do our best to get back to you. If you are a Friend of the Gallery, you can find FAQs relating to your membership here, or email us at friends@dulwichpicturegallery.org.uk